{"id":279,"date":"2025-01-06T18:02:00","date_gmt":"2025-01-06T17:02:00","guid":{"rendered":"https:\/\/innocall.eu\/?page_id=279"},"modified":"2025-01-06T18:15:18","modified_gmt":"2025-01-06T17:15:18","slug":"modalites-de-traitement-sav-et-suivi-des-reclamations","status":"publish","type":"page","link":"https:\/\/innocall.eu\/?page_id=279","title":{"rendered":"Modalit\u00e9s de Traitement SAV et Suivi des R\u00e9clamations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"279\" class=\"elementor elementor-279\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d50990 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d50990\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-30a953e\" data-id=\"30a953e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c79a28 elementor-widget elementor-widget-spacer\" data-id=\"8c79a28\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4949119 elementor-widget elementor-widget-heading\" data-id=\"4949119\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Modalit\u00e9s de Traitement SAV et Suivi des R\u00e9clamations\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cc35526 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cc35526\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-384b0b7\" data-id=\"384b0b7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24b106a elementor-widget elementor-widget-text-editor\" data-id=\"24b106a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"scroll-margin-top: var(--fixed-header-height); margin-top: 0px; margin-bottom: 0.6em; color: #737373; font-family: Montserrat, 'sans-serif'; font-size: 14px;\">Chez <strong>INNOCALL<\/strong>, la satisfaction de nos clients est notre priorit\u00e9.<br style=\"scroll-margin-top: var(--fixed-header-height); margin-bottom: 0px;\" \/>Voici les \u00e9tapes du processus de gestion des demandes SAV et des r\u00e9clamations\/suggestions :<\/p><div>\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1593bc elementor-widget elementor-widget-heading\" data-id=\"c1593bc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prise de Contact\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fca833 elementor-widget elementor-widget-text-editor\" data-id=\"6fca833\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>T\u00e9l\u00e9phone<\/strong> : 06 77 95 35 60<\/li><li><strong>Email<\/strong> : innocall75@gmail.com<\/li><li><strong>Formulaire en ligne<\/strong>\u00a0sur notre site.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8484686 elementor-widget elementor-widget-heading\" data-id=\"8484686\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Diagnostic Initial et Enregistrement\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f4ccef elementor-widget elementor-widget-text-editor\" data-id=\"7f4ccef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>R\u00e9paration<\/strong>\u00a0: Diagnostic de l&#8217;appareil et devis envoy\u00e9.<\/li><li><strong>R\u00e9clamation\/Suggestion<\/strong>\u00a0: Accus\u00e9 de r\u00e9ception sous 24h.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffe5000 elementor-widget elementor-widget-heading\" data-id=\"ffe5000\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Traitement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aa1a6e elementor-widget elementor-widget-text-editor\" data-id=\"7aa1a6e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"scroll-margin-top: var(--fixed-header-height);\"><span style=\"scroll-margin-top: var(--fixed-header-height); font-weight: bold; margin-bottom: 0px;\">R\u00e9paration<\/span>\u00a0: D\u00e9lai moyen de 3 \u00e0 5 jours.<\/li><li style=\"scroll-margin-top: var(--fixed-header-height); margin-bottom: 0px;\"><span style=\"scroll-margin-top: var(--fixed-header-height); font-weight: bold; margin-bottom: 0px;\">R\u00e9clamation<\/span>\u00a0: R\u00e9ponse sous 48h.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3581446 elementor-widget elementor-widget-heading\" data-id=\"3581446\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Suivi et communication<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee4925b elementor-widget elementor-widget-text-editor\" data-id=\"ee4925b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Notifications r\u00e9guli\u00e8res via email\/SMS.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8bed79 elementor-widget elementor-widget-heading\" data-id=\"c8bed79\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Finalisation et Satisfaction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7e4c48 elementor-widget elementor-widget-text-editor\" data-id=\"f7e4c48\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>R\u00e9paration<\/strong>\u00a0: Test de l&#8217;appareil et renvoi s\u00e9curis\u00e9.<\/li><li><strong>R\u00e9clamation\/Suggestion<\/strong>\u00a0: Suivi personnalis\u00e9.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a2ab70 elementor-widget elementor-widget-heading\" data-id=\"1a2ab70\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Garantie et Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b36dd3 elementor-widget elementor-widget-text-editor\" data-id=\"1b36dd3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Garantie<\/strong>\u00a0: 6 mois sur les pi\u00e8ces et la main-d\u2019\u0153uvre.<\/li><li>Support client toujours disponible.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Modalit\u00e9s de Traitement SAV et Suivi des R\u00e9clamations Chez INNOCALL, la satisfaction de nos clients est notre priorit\u00e9.Voici les \u00e9tapes du processus de gestion des demandes SAV et des r\u00e9clamations\/suggestions : \u00a0 Prise de Contact T\u00e9l\u00e9phone : 06 77 95 35 60 Email : innocall75@gmail.com Formulaire en ligne\u00a0sur notre site. Diagnostic Initial et Enregistrement R\u00e9paration\u00a0: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-279","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/innocall.eu\/index.php?rest_route=\/wp\/v2\/pages\/279","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innocall.eu\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/innocall.eu\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/innocall.eu\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/innocall.eu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=279"}],"version-history":[{"count":16,"href":"https:\/\/innocall.eu\/index.php?rest_route=\/wp\/v2\/pages\/279\/revisions"}],"predecessor-version":[{"id":297,"href":"https:\/\/innocall.eu\/index.php?rest_route=\/wp\/v2\/pages\/279\/revisions\/297"}],"wp:attachment":[{"href":"https:\/\/innocall.eu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}